Penelope Is Out of the Office

Penelope will be out-of-the office from August 20, 2010 to August 30, 2011.

Maybe it started with an innocent typo that threw everyone off and made us forever paranoid about implementing an automatic out-of-the-office email reply. It’s unclear why but, somewhere along the way, the automatic out-of-the-office reply fell into disfavor in corporate America.

I suspect it derives from a sense of class consciousness—everyone knows that only functionaries use the out-of-office reply message. Those with seriously important jobs cannot afford the luxury of absence and would never be so gauche as to announce their absence in such a forthright manner. But still, why did it become obsolete?

On the one hand, a client should know we are unavailable so that the lack of an immediate response is not misconstrued as a brush off. On the other hand, consider the horrors that an out-of-office message can spawn.

For obvious reasons, an out-of-office message suggests that you’re not there. Not being there can really be a problem in a service profession. It signals an interruption in service.

In the corporate world*, “serving” requires a reversion to serfdom whereby telling your vassal that you are unavailable is an option considered only in contemplation of death. By definition, “service” means that a family member’s birthday or an anniversary takes back seat to your master’s moods and professional aspirations.

And what if you forget to tell each and every client that you won’t be there. There’s never a good time to explain to the client that, at the end of the day, your personal life really is more important than what your client believes, once again, to be the most pivotal moment in their career and in your service provider-client relationship. It’s awkward to work that into a conference call, no? Yet, alerting them in advance is preferable to their being surprised by an abrupt two line message that you’re abandoning them for five consecutive business days.

Perhaps the greatest fear that dissuades a corporate person to shun the out-of-office message is a fear of poaching. In your absence, the client may seek out advice from a colleague, encouraging a colleague to encroach on the territory you’ve been grooming to generate more business that will in turn be attributed to you and not to your predatory colleague. Better to secure your territory than let wild animals roam free in your absence.

Faced with the horrors described above, nowadays many will feign presence rather than publicly concede absence (the corporate term for vacation) with an automatic out-of-office email reply. Rather than confess the need for a personal life (which, to have, already suggests a certain lack of professional dedication), they fake their presence with the help of technology.

Calls are taken remotely, in an effort to suggest to clients that you’re not on vacation but simply calling “from the road” during a business trip* or ripping yourself away from a meeting out of the office. Laptops enable us to log on and deliver excel spreadsheets, powerpoints, and other token symbols of corporate productivity.

Hand in hand with the feigning presence strategy is the failure to announce a vacation in advance to our colleagues. Vacation days are kept on the down low with perhaps a covert email sent only to an assistant indicating that although you will be out of the office, no one is to know this, including colleagues.

This helps perpetuate the fiction that no vacation is occurring. If there was no pre-vacation announcement and you managed to respond to clients reasonably promptly, then in the eyes of the corporate world no vacation has occurred and your Protestant work ethic remains unsullied.

Today, we’re never out of the office. Instead we circumnavigate the office, via cell, Blackberry, fax or text. Unfortunately, if we’re never out of the office that means we’re never really anywhere else either. So when we’re in Bali vacationing with a significant other, chances are we’re not enjoying the sunset but instead scheming of ways to sneak into an unoccupied room and have a torrid threesome with a cell phone and Blackberry (if you must, use protection and close the door).

A word of caution to those who fake their presence from afar though. Naïve is the client who does not notice a change in your communicational pattern—the lengthy and thorough emails suddenly supplanted by truncated messages delivered in a different font at unusual hours. You’re deluding yourself that you can be just as professionally “present” by Blackberry while sitting on a beach.

Despite the success of the “Be Present”* clothing line that has accomplished great notoriety among yoga circles in America, fewer and fewer of us are present anywhere anymore.

Notes
*Clearly the quandary of whether to enable the out-of-office reply is not unique to America. The crisis and the debate have reached international dimensions as well. See “Out-of the-office reply: got the message,” Financial Times, http://www.ft.com/cms/s/2/17e32334-69e5-11df-a978-00144feab49a.html

*Although business trips have become anachronistic for many of us, there are still some pockets of civilization that see value in meeting a client face-to-face and having a live discussion. There’s also the amusement of snickering at how your client dresses when you meet them in person.

*Be Present is a clothing line especially designed for Yoga that has achieve great commercial success in recent years.